Visitor Guidelines

Patient Centered Visitation

We welcome family and friends as an important part of the recovery process. Our goal is to take excellent care of our patients and give them the support that only their loved ones can provide.

Our guidelines for our patient's family and friends are:

  • Thank you for not visiting if you are ill with cold symptoms, a suspicious rash, fever, vomiting or diarrhea. If it is absolutely necessary for you to visit when you are contagious, be sure to wash your hands and avoid contact that may pass your illness on to your loved one. Please obtain a mask from the nurse if you have a cough.
  • Understand that you may be asked to leave the room while we care for your loved one.
  • Help us to provide a restful environment for your loved one and other patients in our care by being quiet and courteous.
  • Let us know what we can do to make you and your loved one comfortable.
  • If you need to use your cell phone, you can safely do so in our main lobby or cafeteria.
  • We encourage you to bring personal items such as a pillow, blanket, favorite pictures to make your loved ones stay more comfortable. Please label the items you bring since we are not responsible if they are lost.
  • Choose one spokesperson for the patient as the contact to give or receive information.
  • Please refrain from allowing children to sit on the floor for their safety and the safety of others.

Comfort areas:
If your loved one is resting, comfort areas located throughout the hospital are available for you to relax. Free coffee, tea and cold drinks are offered 24 hours/day in our cafeteria on the ground floor.

Special Units:
Center for Rehabilitation: Patients on this unit have several hours of therapy each day. Therapy often tires patients and they may need to rest afterward. We will work with you to spend time with your loved one so therapy goals and the need for rest are met.
Senior Care Unit: We will inform you when the patient's therapy sessions are scheduled so you can plan to spend time with your loved one.
Intensive Care Unit (ICU): A comfort area for family and friends is located next to the ICU with a restroom and phone for local calls.

To keep you up-to-date about your loved one there is a 24 hour Patient Hotline, 330-596-7243. It is helpful to designate one spokesperson as the contact to call the hotline.

The hotline is answered 24 hours a day, except during shift change from 6:30-7:30 a.m., 2:30-3:30 p.m. and 10:30-11:30 p.m. Because the nurses caring for your loved one are the Colleagues who answer the hotline, there may be times when it is busy. If you can't get through to the hotline at a time when it is critical to speak with a nurse, call 330-596-6000 and ask to speak to the Nursing Supervisor.

200 East State Street   |   Alliance, Ohio 44601   |   Phone: (330) 596-6000   |
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